Job Description
Join our dynamic IT team in Tulsa and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to resolve technical challenges, enhance user experiences, and maintain seamless operations. If you thrive in fast-paced environments and love solving puzzles, this is your chance to make an immediate impact. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation. Apply now and help us build the future of technology in Oklahoma!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS systems, Active Directory, and cloud services
- Install, configure, and troubleshoot end-user devices and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to implement IT security protocols
- Monitor system performance and proactively address potential risks
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Microsoft 365, and cloud platforms (Azure/O365)
- Strong troubleshooting skills with hardware, networking, and SaaS applications
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and work independently in high-pressure situations