Job Description
We are seeking a dedicated IT Support Specialist to join our high-performing team at Nexus IT Solutions. As a critical member of our technical department, you will be responsible for ensuring the seamless operation of our IT infrastructure and providing exceptional support to our staff. This is an urgent opportunity for a proactive problem-solver to make a significant impact.
Why Choose Nexus IT Solutions?
We offer a competitive benefits package, a modern work environment, and the chance to work with cutting-edge technology. Join us in driving innovation and efficiency.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot Windows and Linux operating systems.
- Manage and maintain the company's internal helpdesk ticketing system.
- Perform regular system backups and ensure data integrity and security.
- Assist in the deployment of new devices and software updates across the organization.
- Document technical procedures and maintain accurate records of incidents.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- CompTIA A+ certification is strongly preferred.
- 2+ years of professional experience in IT support or help desk roles.
- Strong knowledge of Active Directory, VPNs, and cloud services (Azure/Google Cloud).
- Excellent written and verbal communication skills.
- Ability to diagnose complex technical issues and provide clear solutions.