Job Description
Join our dynamic team as an IT Support Specialist in Fresno, CA! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in IT.
At TechSolutions Inc., we value innovation, collaboration, and growth. You'll work with cutting-edge technologies and receive comprehensive training to excel in your role. Our competitive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system performance and troubleshoot network connectivity problems
- Deliver training to end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Exceptional communication and customer service abilities