Job Description
Join our dynamic team at InnovateTech Solutions, a leading Silicon Valley tech firm, as we revolutionize digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our 500+ employees across 3 locations. This hybrid role blends hands-on troubleshooting with strategic IT optimization in a fast-paced environment. You'll be instrumental in maintaining our 99.9% uptime while implementing cutting-edge security protocols. Enjoy competitive benefits, professional development stipends, and the opportunity to work alongside industry innovators.
Responsibilities
- Manage end-to-end IT support including hardware/software deployment, network administration, and cloud service integration
- Lead incident response for critical system outages with SLA adherence (MTTR < 2 hours)
- Implement cybersecurity best practices including endpoint protection, vulnerability scanning, and compliance auditing
- Develop automation scripts using PowerShell/Python for routine maintenance tasks
- Train staff on cybersecurity protocols and new technology adoption
- Collaborate with vendors for hardware procurement and service level agreements
- Document IT processes and maintain knowledge base articles
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification required
- Expertise in Windows Server 2019+, Active Directory, and Microsoft 365 administration
- Strong scripting skills (PowerShell, Python) and familiarity with ITSM tools (ServiceNow/Jira)
- Proven experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Bachelor's degree in Computer Science or related field preferred