Job Description
Join our elite IT team at NexusTech Solutions and become the backbone of our Dallas operations! We're urgently seeking a proactive IT Support Specialist to deliver exceptional technical assistance to 200+ users. This high-impact role combines rapid troubleshooting with strategic infrastructure optimization in a fast-paced corporate environment. Enjoy competitive benefits, cutting-edge technology exposure, and career advancement opportunities in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments with 95% first-call resolution rate
- Manage Active Directory, Office 365, and VPN configurations for seamless user access
- Deploy and maintain network infrastructure including switches, firewalls, and Wi-Fi systems
- Create detailed documentation for SOPs, disaster recovery plans, and knowledge base articles
- Collaborate with cybersecurity team on threat detection and vulnerability patching
- Provide onsite support for Dallas headquarters and remote team coordination
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in PowerShell scripting and SCCM deployment tools
- Strong knowledge of Azure AD and cloud service integration
- Experience with ServiceNow ticketing systems and ITIL best practices
- Bachelor's degree in Computer Science or related field preferred
- Ability to lift 30 lbs for hardware deployments and work flexible on-call hours