Job Description
Join our dynamic IT team as an IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. As a key member of our infrastructure team, you'll troubleshoot hardware/software issues, optimize network performance, and implement security protocols. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud services
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain security patches, antivirus solutions, and backup systems
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Support mobile device management (MDM) solutions
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- Experience with Active Directory, GPO, and PowerShell scripting
- Strong knowledge of cloud platforms (Azure/O365) and SaaS applications
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and work independently in fast-paced settings