Job Description
Immediate opening for an IT Support Specialist in Chicago! Join our dynamic team at TechSolutions Inc. where technology meets innovation. We're seeking a passionate professional to deliver exceptional technical support to our growing client base. This urgent role offers rapid career growth and the chance to solve complex challenges in a fast-paced environment. If you thrive on problem-solving and want to make an immediate impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS environments across 200+ endpoints
- Resolve escalated helpdesk tickets within SLA requirements
- Implement cybersecurity protocols and maintain compliance standards
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support cloud infrastructure (Azure/O365) and backup systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA or equivalent networking certification preferred
- Excellent troubleshooting skills with complex systems
- Ability to work flexible hours during system outages