Job Description
Urgent Hiring: IT Support Specialist Needed in Nashville, TN!
Are you a tech-savvy problem-solver ready to make an immediate impact? TechCorp Solutions is urgently seeking an experienced IT Support Specialist to join our dynamic team in Nashville. This is a rare opportunity to join a growing company offering competitive compensation, comprehensive benefits, and a collaborative work environment. If you're passionate about delivering exceptional technical support and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS systems, Active Directory, and cloud applications
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address potential security vulnerabilities
- Train employees on best practices for data security and system usage
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and security principles
- Certification in CompTIA A+, Network+, or Microsoft 365 preferred
- Exceptional troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Excellent communication skills and customer service orientation