Job Description
Join TechSolutions Inc., Detroit's leading tech innovator, as we urgently expand our IT support team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to work with cutting-edge technologies in a dynamic environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues including Windows, macOS, and cloud infrastructure
- Manage user accounts, permissions, and security protocols across enterprise systems
- Document all support tickets using ITSM tools (ServiceNow/Jira)
- Collaborate with network and security teams on system implementations
- Deliver on-site and remote support for 150+ end-users
- Conduct IT asset management and lifecycle maintenance
- Develop technical documentation and training materials
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications required
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ITSM tools and ticketing systems
- Excellent communication and customer service skills
- Ability to manage multiple priorities under tight deadlines
- Valid driver's license for occasional client site visits