Job Description
Join our dynamic IT team in Oklahoma City and become the backbone of our digital infrastructure! We're urgently seeking a skilled Senior IT Support Specialist to deliver exceptional technical assistance to our growing team. This is your chance to make an immediate impact in a fast-paced environment where your expertise drives business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and system security protocols
- Deploy and maintain Windows 10/11 workstations and cloud-based applications
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or Microsoft 365 certification required
- Expertise in Windows OS, Active Directory, and Azure AD
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities