Job Description
Join our dynamic tech team immediately! We're urgently seeking an IT Support Specialist to provide exceptional technical assistance in our Washington DC headquarters. This is a high-impact role supporting 500+ employees across government and private sector clients. Enjoy competitive compensation, growth opportunities, and a collaborative environment.
Why Apply Today? • Immediate start • Comprehensive benefits package • On-the-job training • Career advancement paths • Hybrid work option
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (Azure)
- Implement security protocols and conduct vulnerability assessments
- Document IT procedures and maintain asset inventory systems
- Collaborate with cross-functional teams on system deployments
- Lead incident response during critical outages
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years of enterprise IT support experience in DC metro area
- CompTIA Network+ or Microsoft Azure Fundamentals certification
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work under pressure during critical incidents
- Excellent written and verbal communication skills