Job Description
Join our dynamic IT team in Portland, Oregon! We're urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a critical role requiring immediate availability to resolve complex infrastructure challenges and ensure seamless business operations. If you thrive in fast-paced environments and possess a passion for cutting-edge technology, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Windows/macOS environments, including OS deployments and patch management
- Diagnose and resolve system outages, security vulnerabilities, and performance bottlenecks
- Implement and optimize cloud solutions (Azure, AWS, O365)
- Document technical procedures and maintain service desk knowledge base
- Collaborate with cross-functional teams on IT projects and system improvements
- Ensure compliance with security protocols and industry best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration, Active Directory, and network protocols
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with virtualization (VMware/Hyper-V) and cloud infrastructure
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation