Job Description
Join our dynamic team immediately! TechNova Solutions is urgently hiring an IT Support Specialist in Boston, MA to provide critical technical infrastructure support for our growing client base.
We offer a competitive compensation package, comprehensive benefits, and rapid career advancement opportunities. This role requires immediate availability to support mission-critical systems for Fortune 500 clients across the Greater Boston area.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, Active Directory, and cloud infrastructure
- Deploy, configure, and troubleshoot network hardware including routers, switches, and firewalls
- Manage helpdesk ticketing systems with SLA-driven resolution for 200+ users
- Execute security protocols including endpoint protection, patch management, and vulnerability assessments
- Document IT assets, SOPs, and incident reports using ServiceNow and SharePoint
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead on-site and remote system migrations during off-peak hours
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Microsoft 365, Azure AD, and Intune management
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with Service Desk tools (Jira/ServiceNow preferred)
- Able to lift 30 lbs and work flexible hours including on-call rotation
- Bachelor's degree in Computer Science or related field preferred