Job Description
Join our award-winning IT team in Colorado Springs and make an immediate impact! We're seeking a passionate IT Support Specialist to resolve critical technical issues for our growing client base. This urgent opening offers rapid career advancement in a dynamic environment where your expertise directly drives business success.
Why Apply?
• Competitive compensation with performance bonuses
• Cutting-edge tech stack including Azure and Cisco infrastructure
• Flexible hybrid work schedule (3 days office, 2 remote)
• Paid certifications and continuous learning opportunities
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide Tier 2/3 support for network security incidents
- Deploy and maintain endpoint management solutions (Intune/SCCM)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Lead disaster recovery testing and incident response drills
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows 10/11, macOS, and Linux environments
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30lbs for equipment installation
- Valid Colorado driver's license for occasional site visits