Job Description
Join our Atlanta-based team as an IT Support Specialist and become the backbone of our digital infrastructure. We're urgently seeking a tech-savvy professional to deliver exceptional user support, optimize systems, and drive innovation. This is your opportunity to work with cutting-edge technology while making a tangible impact in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, O365, and endpoint security systems
- Deploy and troubleshoot network infrastructure including VPNs and firewalls
- Document IT processes using ServiceNow and maintain knowledge base articles
- Coordinate hardware/software lifecycle management and asset inventory
- Lead cross-departmental IT projects with minimal supervision
- Mentor junior IT staff and conduct user training sessions
Qualifications
- 3+ years enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Expertise in SCCM/Intune deployment and troubleshooting
- Strong scripting skills (PowerShell/Bash) for automation
- Proven incident management and SLA adherence experience
- CCNA or Network+ certification preferred
- Excellent verbal/written communication and documentation skills