Job Description
Join TechFlow Solutions' dynamic IT team and become the backbone of our Austin operations! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance across our hybrid workforce. This high-impact role offers rapid career growth in a cutting-edge environment where your problem-solving skills directly impact business success. If you thrive in fast-paced settings and possess a passion for seamless user experiences, this is your opportunity to shine!
Responsibilities
- Provide Tier 2/3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and troubleshoot hardware/software including VPNs, printers, and mobile devices
- Document IT processes and maintain accurate asset management systems
- Collaborate with cybersecurity team on threat detection and incident response
- Lead system upgrades and migrations while minimizing operational disruption
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Proven experience with ticketing systems (ServiceNow/Jira) and ITSM best practices
- Excellent troubleshooting skills with hardware, software, and network issues
- Austin-based candidates with local networking preferred