Job Description
We're urgently seeking a dynamic IT Support Specialist to join our high-growth team in Boston. As a critical member of our tech operations, you'll empower 150+ employees with seamless technical solutions while driving innovation in a hybrid work environment. Immediate start required – apply today to join a company that invests in your career growth!
Responsibilities
- Provide Tier 2-3 support for hardware/software issues including Windows/MacOS, Microsoft 365, and cloud applications
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Collaborate with vendors for hardware procurement and system integrations
- Document SOPs and conduct quarterly IT training sessions
- Lead office tech infrastructure upgrades and AV system maintenance
Qualifications
- 3+ years in enterprise IT support with Windows Server/Active Directory expertise
- CompTIA Network+ or Security+ certification required
- Hands-on experience with ServiceNow or Jira ticketing systems
- Proficiency in Azure AD and Microsoft 365 administration
- Ability to prioritize incidents in high-pressure environments
- Bachelor's in Computer Science or equivalent technical experience