Job Description
Join our dynamic IT team in Louisville as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in a collaborative environment. If you're passionate about solving technical challenges and empowering users, we want you on our team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and projects
- Monitor system performance and proactively address security concerns
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- CompTIA A+/Network+ certification or equivalent
- Excellent troubleshooting and problem-solving skills
- Ability to prioritize tasks and manage multiple tickets
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira preferred)