Job Description
Join our dynamic IT team in Albuquerque as a key technical support specialist. You'll be the frontline hero resolving complex system issues while maintaining a seamless digital environment for our 200+ employees. Enjoy hybrid work flexibility, cutting-edge tech stack, and career growth opportunities in New Mexico's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud infrastructure (Azure/O365) and endpoint management tools
- Create detailed technical documentation and SOPs for IT processes
- Collaborate with vendors for hardware procurement and service level agreements
- Provide user training on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Windows 10/11, macOS troubleshooting, and Microsoft 365
- Strong knowledge of Active Directory, DNS, and TCP/IP networking
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent problem-solving skills with customer service aptitude