Job Description
Are you a tech-savvy problem solver ready to make an impact?
Memphis Digital Innovations is seeking a highly motivated IT Support Specialist to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our employees, ensuring seamless technology operations and delivering a superior user experience.
We pride ourselves on a culture of innovation and collaboration. As an IT Support Specialist, you won't just be fixing computers; you'll be empowering our workforce with the tools they need to succeed in a fast-paced environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- A supportive, inclusive workplace culture in the heart of Memphis.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for end-users efficiently.
- Help Desk Management: Manage and prioritize incoming support tickets (using tools like Zendesk or ServiceNow) with a focus on rapid response times and customer satisfaction.
- System Maintenance: Perform regular system updates, patch management, and ensure security protocols are strictly followed.
- Hardware & Asset Management: Assist in the deployment, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- User Training: Conduct training sessions and create documentation to empower employees with self-service capabilities.
- Network Support: Monitor network performance, troubleshoot connectivity issues, and support VoIP systems.
- On-Call Support: Participate in an on-call rotation to handle critical IT emergencies outside of business hours.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 2-5 years of experience in IT support, help desk, or technical support roles.
- Technical Skills: Strong knowledge of Windows 10/11 and Microsoft Office 365. Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot complex technical issues with a calm and methodical approach.
- Soft Skills: Customer-service oriented mindset with a strong work ethic and adaptability.