Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, professional development opportunities, and a collaborative work environment in Maryland's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Windows 10/11 deployments and Active Directory administration
- Implement cybersecurity protocols and troubleshoot security incidents
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor network performance and optimize system efficiency
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Microsoft 365 administration
- Experience with ServiceNow or similar ticketing systems
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills