Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in Milwaukee, Wisconsin. As a key member of our IT department, you will play a critical role in maintaining our technology infrastructure and ensuring our employees have the tools they need to succeed. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and certification reimbursement.
• A collaborative and innovative work environment in the heart of downtown Milwaukee.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and troubleshoot Windows and macOS operating systems, including deployment and updates.
- Configure and support mobile device management (MDM) solutions for the organization.
- Assist in the maintenance and administration of Active Directory and Microsoft 365 environments.
- Monitor system performance and proactively identify potential issues to prevent downtime.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical experience.
- CompTIA A+ Certification is highly preferred.
- Strong understanding of TCP/IP networking, VPNs, and firewalls.
- Excellent communication skills with the ability to translate technical jargon for non-technical users.
- Proven ability to work independently and manage multiple priorities in a fast-paced environment.