Job Description
Join TechSolutions Inc., a leading technology innovator in Tucson, as our next IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and maintain desktop/laptop systems, printers, and mobile devices
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address vulnerabilities
- Train end-users on technology best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Valid Arizona driver's license for occasional on-site visits