Job Description
Join our dynamic IT team immediately! We're urgently seeking a passionate IT Support Specialist to provide critical technical assistance to our Columbus-based operations. This high-impact role requires someone who thrives in fast-paced environments and can deliver exceptional user experiences. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. With competitive compensation and rapid onboarding, this is your chance to make an immediate impact in a growing tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with SLA-driven resolutions
- Deploy and maintain Windows 10/11 enterprise environments
- Administer Active Directory, Office 365, and cloud services
- Document processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network diagnostics
- Experience with helpdesk ticketing systems (Jira/ServiceNow)
- Excellent written and verbal communication abilities
- Ability to work flexible hours during critical incidents