Job Description
Join our award-winning IT team in the heart of Philadelphia! We're urgently seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to 200+ employees. This high-impact role requires a problem-solver with a passion for seamless user experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a collaborative, tech-forward environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server, and cloud infrastructure (Azure/O365)
- Deploy and maintain endpoint security solutions including EDR systems
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including device refresh cycles and software migrations
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11
- CompTIA A+, Network+, or Security+ certification required
- Strong expertise in Active Directory, SCCM, and Intune
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting skills for network connectivity issues
- Ability to manage multiple priorities in a fast-paced environment