Job Description
Join our award-winning tech team in the heart of Los Angeles! We're urgently seeking a dynamic IT Support Specialist to provide critical technical assistance to our growing client base. This is a rare opportunity to make an immediate impact in a fast-paced environment with career advancement opportunities. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Immediate start available!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues with minimal supervision
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Implement backup solutions and disaster recovery procedures
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, macOS, and Active Directory
- CompTIA A+, Network+, or Security+ certification required
- Proficient in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills and customer service orientation
- Ability to work flexible hours including occasional on-call duties