Job Description
Immediate opening for IT Support Specialist in Las Vegas! Join our award-winning tech team at NexusTech Solutions, where innovation meets reliability. We're urgently hiring a customer-focused professional to maintain our cutting-edge infrastructure and deliver exceptional user experiences. Enjoy competitive benefits, professional growth opportunities, and a vibrant work environment in the heart of Las Vegas.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain hardware/software including Microsoft 365 and cloud services
- Document SOPs and conduct quarterly security awareness training
- Collaborate with vendors on system upgrades and incident resolution
- Monitor ticket queues with SLA adherence (avg. 15-min response time)
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong customer service skills with conflict resolution experience
- Ability to work flexible shifts including on-call rotation
- Experience with ITIL processes and ITSM tools (e.g., ServiceNow)