Job Description
Are you a technical problem solver looking to make an impact?
Apex Digital Systems is currently seeking a talented IT Support Specialist to join our dynamic team in Raleigh, NC. We pride ourselves on delivering top-tier technology solutions to our clients, and we need someone with a passion for technology and a knack for customer service to help maintain our high standards.
In this role, you will be the first point of contact for our internal and external users, ensuring seamless technology operations and fostering a positive user experience.
Why You'll Love Working Here
- Competitive salary and comprehensive benefits package.
- Hybrid work model offering flexibility and work-life balance.
- Continuous learning opportunities and professional certifications support.
- Collaborative and inclusive company culture.
Ready to take your IT career to the next level? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 Technical Support: Troubleshoot hardware, software, and network connectivity issues via phone, email, and remote desktop tools.
- Manage User Accounts: Configure, maintain, and troubleshoot Active Directory accounts, permissions, and security policies.
- Hardware and Software Deployment: Set up and configure new workstations, laptops, and mobile devices, ensuring all software is up to date.
- Help Desk Management: Log, track, and resolve IT service tickets efficiently using our ticketing system.
- Network Maintenance: Assist in maintaining the integrity of the local area network (LAN) and wireless infrastructure.
- Vendor Coordination: Liaise with third-party vendors for hardware repairs, software licensing, and maintenance contracts.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification.
- Experience: Minimum of 2-3 years of experience in Help Desk or IT Support roles.
- Certifications: CompTIA A+ certification is strongly preferred.
- Technical Skills: Proficiency in Microsoft Windows 10/11, Microsoft Office 365, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Soft Skills: Strong customer service orientation, patience, and the ability to work independently or as part of a team.