Job Description
Join Coastal Tech Solutions' award-winning IT team in sunny Virginia Beach! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment. Help us transform how businesses operate through cutting-edge IT solutions while enjoying the coastal lifestyle Virginia Beach offers.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions
- Deploy and maintain cloud infrastructure (O365, Azure) and hybrid systems
- Lead IT projects including hardware refreshes and network upgrades
- Document technical procedures and create knowledge base articles
- Mentor junior support staff and implement best practices
- Collaborate with vendors for hardware/software procurement
Qualifications
- 5+ years in IT support with 2+ years in senior/lead roles
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, VPN, firewalls)
- Certifications required: CompTIA Network+ and either MCSA or Google IT Support Professional
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting skills for hardware/software issues
- Ability to manage multiple priorities and communicate technical concepts clearly