Job Description
Join our award-winning tech team in Seattle! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to work in a dynamic environment where your problem-solving skills directly impact business success. Enjoy competitive benefits, professional development opportunities, and the chance to be part of Seattle's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve help desk tickets with SLA adherence
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Collaborate with cybersecurity team on vulnerability remediation
- Document technical procedures and create knowledge base articles
- Support cloud services (Azure/O365) integrations
- Train users on new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11 and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Basic scripting knowledge (PowerShell/Bash)
- Excellent communication and customer service abilities