Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our digital operations! We're urgently seeking a tech-savvy professional to provide exceptional IT support to our growing client base in Colorado Springs. This is your chance to make an immediate impact while advancing your career in a cutting-edge environment.
Our ideal candidate thrives in fast-paced settings, possesses deep technical expertise, and excels at resolving complex issues with precision and empathy. If you're passionate about technology and committed to delivering outstanding service, we want to hear from you today!
Responsibilities
- Diagnose and resolve hardware, software, and network issues across diverse IT environments
- Provide remote and on-site technical support for end-users
- Manage user accounts, permissions, and system access controls
- Implement and maintain cybersecurity protocols to protect organizational data
- Document technical issues, solutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Valid Colorado driver's license for occasional on-site visits