Job Description
TechSolutions Inc. is a dynamic IT services firm serving Colorado Springs' growing tech sector. We're seeking a passionate IT Support Specialist to join our client-facing team. This role offers the opportunity to work with cutting-edge technologies while providing critical technical support to diverse businesses. Enjoy a collaborative environment with growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Exchange, and cloud infrastructure (Azure/O365)
- Implement security protocols and maintain compliance standards
- Document IT processes and create technical documentation
- Train end-users on new technologies and best practices
- Collaborate with team on system upgrades and migrations
- Monitor network performance and resolve outages
Qualifications
- 3+ years of IT support experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell and scripting for automation
- Experience with virtualization (VMware/Hyper-V)
- Strong troubleshooting skills across enterprise environments
- Bachelor's degree in IT or related field preferred
- Excellent communication and customer service abilities