Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Phoenix! As the first point of contact for technical issues, you'll empower our workforce with seamless IT solutions. If you're passionate about troubleshooting, cybersecurity, and delivering exceptional user experiences, we want to hear from you. Enjoy competitive benefits, flexible work options, and opportunities for rapid career growth in a cutting-edge environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Implement cybersecurity protocols and monitor network vulnerabilities
- Manage Active Directory, cloud services (Azure/O365), and backup systems
- Deploy and maintain IT infrastructure including VoIP and VPN solutions
- Document technical processes and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
- Support AV equipment and smart conference room technology
Qualifications
- 3+ years experience in enterprise IT support or help desk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and mobile device management
- Hands-on experience with SCCM, Intune, or Jamf Pro
- Strong knowledge of TCP/IP, DNS, and network troubleshooting
- Excellent communication skills with ability to translate technical concepts
- ITIL Foundation certification preferred
- Valid US driver's license for occasional site visits