Job Description
Join our dynamic IT team in Minneapolis and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to 200+ employees. This hybrid role combines on-site troubleshooting with remote support, offering competitive pay and growth opportunities. If you're passionate about solving complex tech challenges and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration
- Deploy and maintain network infrastructure including routers/firewalls
- Provide Tier 1-2 support for VoIP systems and mobile devices
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in SCCM/MEM and Intune deployment
- Strong knowledge of Azure cloud services
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and problem-solving skills
- Ability to lift 30lbs for equipment maintenance