Job Description
Join Nashville's premier IT innovator as an IT Support Specialist! We're seeking a tech-savvy professional to empower our growing team with seamless technical infrastructure. Enjoy hybrid work, cutting-edge tools, and career growth in Music City's thriving tech scene. What you'll love: Competitive compensation, comprehensive benefits, and a culture that values work-life balance. Why us: We're Nashville's fastest-growing tech hub with 95% employee retention. Ready to make your mark? Apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure (O365)
- Deploy and maintain endpoint management solutions (Intune/SCCM)
- Collaborate with cross-functional teams on IT security initiatives
- Document SOPs and create technical knowledge base articles
- Lead endpoint refresh projects and hardware lifecycle management
Qualifications
- 3+ years of IT support experience in enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize complex tasks