Job Description
Join CyberSecure Solutions as our next IT Support Specialist in El Paso, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. As a key member of our team, you'll troubleshoot complex systems, implement security protocols, and ensure seamless digital operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Install, configure, and maintain Windows/Linux systems and peripherals
- Monitor network security and implement cybersecurity best practices
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve escalated technical issues
- Train end-users on system usage and security protocols
- Support cloud services (Azure, Office 365) and backup systems
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, VPN, and endpoint protection
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Valid Texas driver's license for occasional on-site visits