Job Description
Join our dynamic team as an IT Support Specialist in the heart of Washington DC. Capital Tech Solutions is seeking a tech-savvy professional to deliver exceptional technical support to government and corporate clients. This hybrid role combines on-site troubleshooting with remote system management, offering growth opportunities in a thriving tech ecosystem. Enjoy competitive benefits, professional development stipends, and the chance to work on cutting-edge infrastructure projects for high-profile organizations.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access control protocols
- Deploy, configure, and maintain Windows/macOS workstations and servers
- Collaborate with cybersecurity teams on vulnerability patching and compliance
- Document SOPs, incident reports, and system documentation
- Lead cross-functional projects for system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Strong troubleshooting skills for Windows/macOS, networking, and cloud services
- Ability to obtain government security clearance (if applicable)