Job Description
Join our dynamic IT team at TechCorp Solutions, a leading innovator in digital transformation. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our Boston-based workforce. You'll be the go-to expert for troubleshooting complex systems, optimizing network performance, and ensuring seamless digital experiences for 500+ employees. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service deployments
- Diagnose and resolve complex system issues with minimal downtime
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors to resolve escalated technical problems
- Implement cybersecurity best practices and security patches
- Train staff on new technologies and digital tools
Qualifications
- Bachelor's degree in IT or related field + 4+ years experience
- CompTIA Network+ and Security+ certifications required
- Expertise in Windows Server, Active Directory, and SCCM
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment