Job Description
Join our innovative tech team in sunny Miami! We're urgently seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role for a problem-solver who thrives in dynamic environments. You'll be the frontline hero ensuring seamless IT operations across diverse industries. If you're passionate about technology and customer service, apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud-based systems
- Install, configure, and maintain workstations, servers, and mobile devices
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors to resolve complex technical escalations
- Train end-users on security protocols and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, Microsoft 365, and enterprise networking
- CompTIA A+, Network+, or Security+ certification required
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with Service Desk ticketing systems (e.g., Jira, Zendesk)
- Ability to prioritize tasks in high-pressure situations
- Excellent written and verbal communication skills
- Knowledge of cybersecurity frameworks and compliance standards