Job Description
Immediate opportunity for IT Support Specialist in Wichita, KS! Join our dynamic team at TechSolutions Inc. to provide critical technical support and maintain our clients' digital infrastructure. We're urgently seeking a skilled professional to resolve complex IT issues, optimize system performance, and deliver exceptional user experiences. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your expertise makes an immediate impact. Apply today to secure your position in this high-demand role!
Responsibilities
- Diagnose and resolve hardware, software, and network issues across enterprise systems
- Provide Tier 2/3 technical support via remote and on-site assistance
- Manage user accounts, permissions, and security protocols
- Implement and maintain system backups, disaster recovery plans, and compliance measures
- Document all support tickets, solutions, and system configurations
- Collaborate with cross-functional teams to deploy IT infrastructure projects
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ or equivalent certification required
- Strong knowledge of Active Directory, VPNs, and cloud services (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Ability to prioritize tasks and work under pressure in fast-paced environments
- Strong communication skills with technical and non-technical stakeholders