Job Description
Join our dynamic team in Philadelphia as an IT Support Specialist! We're urgently hiring to support our rapid expansion and need a tech-savvy professional to keep our operations running smoothly. If you're passionate about solving complex technical challenges and delivering exceptional user experiences, this is your moment to shine.
At TechFlow Solutions, we foster innovation and growth. You'll collaborate with cross-functional teams to implement cutting-edge technology while maintaining a secure, efficient digital environment. This role offers immediate impact and career advancement opportunities in a collaborative, fast-paced setting.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Diagnose and resolve complex system issues with SLA adherence
- Implement security protocols and ensure compliance with industry standards
- Document processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead IT projects including system migrations and upgrades
- Mentor junior staff and provide training on new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA Network+ or Security+ certification required
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ITIL frameworks and service management tools
- Excellent troubleshooting skills with ability to work under pressure
- Relevant bachelor's degree in IT or related field
- Philadelphia residency preferred for on-site support requirements