Job Description
Join our dynamic tech team in Los Angeles! We're urgently seeking an IT Support Specialist to resolve critical infrastructure issues and deliver exceptional user experiences. This high-impact role requires immediate availability for on-site support at our downtown headquarters. Enjoy competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technology in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud solutions including Microsoft 365 and Azure services
- Provide Tier 2/3 support for VoIP systems and mobile device management
- Document SOPs and create knowledge base articles for team scalability
- Coordinate with vendors for hardware procurement and warranty services
- Lead disaster recovery drills and system backup implementations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications (or equivalent)
- Expertise in Windows Server administration and PowerShell scripting
- Proficiency with ServiceNow or Jira ticketing systems
- Strong understanding of cybersecurity best practices (NIST frameworks)
- CCNA or equivalent networking certification preferred
- Ability to lift 30 lbs for hardware installations
- Valid California driver's license for occasional site visits