Job Description
Join our dynamic IT team in Indianapolis and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to resolve technical challenges, empower colleagues, and drive innovation. Enjoy competitive compensation, growth opportunities, and a collaborative culture where your expertise makes a tangible impact. Apply today to join a forward-thinking company committed to excellence!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 500+ endpoints
- Implement and maintain cybersecurity protocols and best practices
- Deploy and configure cloud-based solutions (Azure/O365)
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Manage asset inventory and lifecycle management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows 10/11, Active Directory, and SCCM
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ticketing systems (ServiceNow/Jira)
- Knowledge of cloud infrastructure (AWS/Azure preferred)
- Excellent communication and customer service abilities