Job Description
Join our elite tech team in the heart of San Francisco! TechNova Solutions is urgently seeking a Senior IT Support Specialist to deliver exceptional technical support to our innovative clientele. As a cornerstone of our operations, you'll troubleshoot complex systems, optimize IT infrastructure, and drive digital transformation initiatives. We offer competitive compensation, comprehensive benefits, and unparalleled growth opportunities in one of the world's most dynamic tech hubs. Apply now to become an integral part of our award-winning IT team!
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network infrastructure
- Manage and optimize cloud-based systems (AWS/Azure) and cybersecurity protocols
- Lead cross-functional IT projects including system migrations and upgrades
- Develop and maintain IT documentation, SOPs, and disaster recovery plans
- mentor junior IT staff and conduct technology training sessions
- Collaborate with vendors to procure and implement new IT solutions
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows/macOS, Active Directory, and cloud infrastructure
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications in CompTIA A+, Network+, or Microsoft Azure preferred
- Exceptional problem-solving and communication skills
- Ability to work flexible hours during critical system deployments