Job Description
We're urgently seeking a dynamic IT Support Specialist to join our Fort Worth team! As the first point of contact for technical issues, you'll empower users with seamless solutions while maintaining critical infrastructure. This is your chance to make an immediate impact in a fast-paced environment where your expertise drives operational excellence. If you're passionate about technology and thrive under pressure, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Support cloud services including Microsoft 365 and Azure
- Create and maintain technical documentation
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in IT support with Windows/macOS expertise
- CompTIA A+/Network+ certification (or equivalent experience)
- Proficiency in Active Directory, Group Policy, and SCCM
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent communication skills with customer service focus