Job Description
Join our dynamic tech team immediately! NexusTech Solutions is urgently seeking a skilled IT Support Specialist to join our San Jose headquarters. As a critical member of our infrastructure team, you'll ensure seamless operations for 500+ employees while supporting cutting-edge cloud technologies. This urgent opening requires immediate availability to start within 2 weeks. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in Silicon Valley's fastest-growing tech hub.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, cloud applications (AWS/Azure), and network infrastructure
- Manage Active Directory, O365, and VPN configurations for enterprise environment
- Deploy, troubleshoot, and maintain hardware/software including printers, mobile devices, and specialized lab equipment
- Execute security protocols including endpoint protection, vulnerability patching, and compliance audits
- Document SOPs, knowledge base articles, and incident reports using ServiceNow/Jira
- Collaborate with cross-functional teams during system migrations and IT projects
- Monitor system health via Splunk/PD and proactively resolve performance bottlenecks
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2016/2019 and Azure/O365
- CompTIA Network+ or equivalent certification (CCNA preferred)
- Expert knowledge of Active Directory, GPO, and enterprise backup solutions (Veeam)
- Proven experience with Service Desk tools (ServiceNow, Jira, Zendesk)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent troubleshooting skills for complex hardware/software issues
- Ability to obtain DOJ/FBI clearance within 30 days (required)
- Must start within 14 days of offer acceptance