Job Description
Join TechSecure Solutions, Colorado's premier IT infrastructure partner, as we urgently expand our support team in Colorado Springs! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base. This critical role offers competitive compensation, comprehensive benefits, and rapid career growth in a dynamic environment. If you thrive in fast-paced settings and possess strong problem-solving skills, we encourage you to apply immediately!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Exchange, and cloud infrastructure (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors to resolve complex technical escalations
- Support end-user training and onboarding initiatives
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and group policy management
- Strong knowledge of VPN, firewall, and endpoint security solutions
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift 50lbs and work flexible hours during system outages