Job Description
Immediate Opening for IT Support Specialist in Dallas, TX! Join our dynamic team and become the backbone of our technical operations. We're seeking a passionate IT professional to deliver exceptional user support, resolve complex technical challenges, and drive system reliability. This urgent hire offers rapid career growth in a cutting-edge environment.
As a key member of our IT department, you'll be instrumental in maintaining seamless operations across our Dallas headquarters. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading technologies. Apply today to secure your position in this high-demand role!
Responsibilities
- Provide Tier 2-3 technical support for 500+ users including hardware/software troubleshooting
- Manage Active Directory, Office 365, and cloud infrastructure deployment
- Implement cybersecurity protocols and maintain network security standards
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead system upgrades and patch management cycles
- Maintain inventory of IT assets and equipment lifecycle
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+, Network+, or Security+ certification required
- Experience with helpdesk ticketing systems (ServiceNow/BMC Remedy)
- Ability to prioritize critical incidents and work under pressure
- Excellent communication skills with technical and non-technical stakeholders