Job Description
Urgent Opportunity! InnovateTech Solutions is seeking a dynamic Senior IT Support Specialist to join our rapidly growing team in Sacramento. We're experiencing unprecedented demand and need your expertise to maintain our cutting-edge infrastructure. This role offers competitive compensation, comprehensive benefits, and the chance to work with industry-leading technology in a collaborative environment.
As a key member of our IT department, you'll be responsible for ensuring seamless operations across our 500+ employee network. We value proactive problem-solvers who can thrive in fast-paced environments. If you're passionate about technology and excel at customer-facing support, we encourage you to apply immediately!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Microsoft 365 environments, including Azure AD and Intune
- Implement and maintain security protocols including endpoint protection and VPN systems
- Lead IT projects including hardware refresh cycles and software deployments
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior IT staff and provide on-demand user training
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expert-level knowledge of Windows Server administration and Active Directory
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator Associate
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong diagnostic skills for hardware/software issues and network connectivity
- Excellent written/verbal communication and customer service abilities
- Ability to prioritize tasks in high-pressure situations with minimal supervision
- Valid California driver's license and reliable transportation