Job Description
We are currently seeking a highly skilled IT Support Specialist to join our dynamic team in Tucson, Arizona. This is an urgent hire position for a proactive professional who excels at solving complex technical challenges and delivering exceptional service to our internal clients.
As a key member of our IT team, you will be responsible for maintaining the integrity of our technology infrastructure, supporting end-users, and ensuring seamless operational continuity.
Responsibilities
- Tier 2/3 Support: Troubleshoot and resolve hardware, software, and network issues for employees with a focus on speed and accuracy.
- Incident Management: Manage and track help desk tickets using our ticketing system to ensure 100% resolution and strict adherence to service level agreements.
- System Administration: Perform regular maintenance, patch management, and configuration updates for Windows and macOS environments.
- Network Support: Assist in configuring, maintaining, and troubleshooting local area networks (LAN) and wireless connectivity.
- Asset Management: Assist in the provisioning, deployment, and inventory tracking of laptops, monitors, and peripherals.
- User Training: Provide guidance and training to staff on new software and security protocols.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Certifications: CompTIA A+ (or Network+) is highly preferred.
- Experience: 2+ years of professional experience in IT support or a Help Desk role.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.